How Can I Contact You?

Because of the nature of our business, our WhatsApp contact number may occasionally change.

If you do not receive a reply from us within 12 hours, please visit our website to find our latest WhatsApp number. We sincerely apologize for any inconvenience this may cause.

Our current contact information is always available in the relevant section of our website. If you are already communicating with us successfully, there is no need to add a new WhatsApp number.

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How Do I Place an Order?

1. Send Us a Product Photo

If you are interested in any product—including an item that is not displayed on our website—please send us a photo of it through WhatsApp.

We will check availability, show you additional product photos or videos, provide more details, and send you our best available quotation.

- Most products displayed on our website are eligible for a discount.

- We aim to offer the best balance of product quality, price, and delivery speed available through our China-based supply network.

- A small number of oversized or heavy products may not qualify for a discount or may require an additional shipping fee.

2. Confirm and Pay for Your Order

Once you confirm the product and order details, our customer service team will guide you through the payment process on WhatsApp.

We accept PayPal and several other payment methods. You will also need to provide the recipient’s full name, shipping address, telephone number, and any other information required for delivery.

After payment is confirmed, we will record your order and keep you updated on its progress through WhatsApp.

3. Production and Quality Inspection

After receiving your payment, we will arrange production or prepare your product as soon as possible.

When the product is ready, we will send you a detailed quality-inspection video before shipment. Please carefully review the product’s appearance, color, size, materials, and other agreed details.

If the product has a confirmed quality problem or does not match the details agreed upon before production, you may request a full refund before shipment.

Once you approve the inspection video, we will package and ship your order.

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How Can I Find a Product?

You can find products in any of the following ways:

1. Send Us a Photo on WhatsApp

Send us a photo of the product you want. The photo can come from any website, social media platform, retail store, or other source.

We will search for the product, provide real product photos or videos when available, confirm the details, and send you a quotation.

2. Browse Our Selected Products

Our website features a selection of recommended and recently added products. You can browse these collections and contact us through WhatsApp for additional information or pricing.

3. Explore Our Factory Links

Our Factory Links section contains the latest real product photos uploaded by different factories. New products are added regularly.

If you find something you like, save the product photo and send it to us through WhatsApp. We will verify the details and provide a quotation.

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When Will My Order Be Shipped?

Orders are normally processed within three business days after payment.

Ready-to-ship products may be dispatched within this period. Customized or made-to-order products may require additional production time.

Your customer service representative will keep you informed of the estimated production and shipping schedule through WhatsApp.

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How Can I Track My Package?

Once your order has been shipped, we will send you a tracking number.

Visit the relevant carrier’s tracking website and enter the tracking number to check the latest delivery status. You may also contact us through WhatsApp, and we will help you track the package.

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Why Can’t I Find My Tracking Information?

Tracking information does not always appear immediately after shipment.

It may take approximately two to five days for the carrier’s system to display the first tracking update. If no information is available yet, please wait one or two days and check again.

You can also contact us through WhatsApp, and we will check the shipment status for you.

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Why Hasn’t My Shipping Status Been Updated?

Tracking updates may occasionally be delayed for several reasons, including:

- Severe weather conditions

- Customs clearance

- Public holidays

- Flight or transportation delays

- Carrier processing backlogs

- Delays in scanning or updating the tracking system

A temporary lack of tracking updates does not necessarily mean that your package has stopped moving. Please contact us if the status remains unchanged for an extended period.

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What Payment Methods Do You Accept?

We currently accept:

- PayPal

- Credit cards, including Visa, Mastercard, Discover, and American Express

- Debit cards

- Western Union

- Other payment methods confirmed by our customer service team

Available payment options may vary depending on your country or region. Please confirm the payment details with us through WhatsApp before sending payment.

For your security, only make payments using the payment information provided directly by our authorized customer service team.

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What Is Your Return and Replacement Policy?

If there is a problem with your order—such as a defective product, incorrect item, missing item, or product damaged during transportation—please contact us within two days of receiving the package.

Please provide:

- Your order information

- A clear description of the problem

- Clear photos and an unedited unpacking video showing the product and packaging

Our customer service team will review your request. If the claim is approved, we will provide an appropriate solution, which may include a replacement or another agreed resolution.

Please do not return any item before receiving instructions from us. Unauthorized returns may not be accepted. Our customer service team will provide the correct return address and further instructions after reviewing your case.